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FAQ

We have compiled the frequently asked questions by our customers about the returning policy, shipping information and how to purchase from our website.  If you have any other questions, please do not hesitate to contact wigforsale.us.  

How to Order on Wigforsale.us

We do our best to help our valued customers to find the best yet cheapest possible wearable products.  Following are the easy steps that you follow to order from us.

1. Browse the products of your interest.

2. Click on the product details button of your interested product.

3. If the product meets your requirement, click add to cart. 

4. If you are ready to check out, click the shopping cart on the top right corner.

5. If you have registered with us before, login with your account information and then proceed to check out.  If you are a new customer, fill in the basic information we need to process your order by click Add/Edit billing address information.  Then follow the instructions to finish check out process.

6. Click Check out.  You will be taken to paypal to check out.  You still can use paypal to check out even if you do not have a paypal account.  Paypal is the payment processing method we are using for secure online payment and the protection of your right.  The fund is secured by paypal.  If you are not happy with the purchase, paypal will help you to get full refund. 

Exchange and return policy

Wigforsale.us specializes in Full Lace Wig and Lace Front Wig production and sales. We devote ourselves in providing you premium quality wigs with reasonable price and superior service.  Wigforsale.us offers Free Exchange & Return service for products in less than 15 days.

1. If you are not satisfied with the products, please contact us by email This email address is being protected from spambots. You need JavaScript enabled to view it. within 48 hours to apply for "return or exchange" after you signed your goods.

2. Please send pictures of the products to us when you decide to make exchange or return.

3. You can exchange your order in the same style, and if you want to exchange with different style, you need to pay the price difference.

4. There is no restocking fee charged for exchange. Customers need to pay for the shipping cost of the ordered products. For return cases, the shipping cost will be deducted form your refund.  If it is our responsibility, you will get the full refund. After we confirm your exchange or return request, then you can send the wig back.

5. In order to ensure the delivery of the order, be sure to contact us before sending the product back. We have the right to refuse the package if you send them back without our permission! Otherwise you will be responsible for all the losses.

6. This promise is applied for the in stock lace wigs, not include any used wigs, custom designed lace wigs, special offer products except for any quality problem. Please make sure the returned products are in new condition, unused, uncut and in original packaging.

7. If customers can not follow the above steps, please contact with This email address is being protected from spambots. You need JavaScript enabled to view it. to start the returning application.

How to take the measurements?

To get the perfect lace wigs, you need take your measurements carefully. Before you start, pin your hair as flat and tight as possible before the measurements to eliminate bulges that distort head contours.

1. Circumference: Measure around the head. Position tape measure so its edge follows the hair line around the head and nape of the neck.
2. Front to Nape: Measure from hairline at center of forehead straight back over crown to center of hairline at nape of neck.
3. Ear to Ear across forehead: At front of ear, measure from hairline at base of side burn, up across the hair line along forehead to same point in front of other ear.
4. Ear to Ear over top: Measure from hairline directly above the ear across top of head to the hairline directly above the other ear.
5. Temple to Temple round back: From temple to temple across the back of head.
6. Nape of Neck: Measure the width of hairline across the nape of the neck.

human-hair-wig-size-measurement

 

 

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